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Standing Strong In Difficult Workplace Situations Facing workplace behaviour that leaves you distracted or reduces your effectiveness? Learn to flex your communication style in this skills building workshop. To remain effective in your job, you have to stay composed and professional when faced with difficult people and situations. In this one-day, intensive hands-on workshop, you’ll build problem-solving skills through interactive individual and group activities - everything that is taught you will practice in class. Bring your real-life situations to the workshop and return to work with usable action plans to manage your mindset and take control of every situation. HOW YOU WILL BENEFIT · Identify the dynamics of difficult situations and people · Learn how to respond quickly and effectively to defuse emotionally charged situations · Apply effective problem-solving and communication skills to common stressful situations · Choose the right approach to achieve a harmonious working environment · Replace unproductive reactions with effective actions · Forge stronger professional working relationships WHAT YOU WILL COVER · Understand the root causes of workplace conflict as well as your own mindset and communication style · Give and receive constructive feedback methods · Manage your emotions in stressful situations · Apply models and tools to manage conflict in different workplace settings · Develop a personal action plan for dealing with turbulent situations WHO SHOULD ATTEND · Business professionals across all functional areas who are faced with difficult people or situations and who need a skill set for handling these types of workplace conflicts successfully. |
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