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Dynamic Listening Skills for Successful CommunicationsDeveloping dynamic listening skills to ensure effective communication is the secret ingredient to your organization’s bottom-line demands!
What are
listening skills like in your organization? When was the last time you wanted to
scream: “Is anyone listening?” Well, you’re not alone. Although all of us talk
and listen to one another, we may not have the best listening skills or be truly
communicating. In a working environment defined by diversity, stress and
uncertainty, it is not surprising that misunderstandings abound. HOW YOU WILL BENEFIT · Discover a powerful communication model for turning all interactions into productive outcomes · Provide constructive information by addressing the performance…not the person · Coach and counsel employees to build productivity and future employee development · Develop listening skills and show interest and concern · Clarify meaning and verify information to minimize misunderstanding and wasting time · Fine-tune your listening skills to foster positive attitudes by providing effective feedback WHAT YOU WILL COVER · Acknowledging the emotions and ideas of others to build trust and improve communication in team situations · Adjusting communication behaviors to communicate with different styles · Applying active listening skills to separate message content from feeling · Asking questions to expand knowledge and bring out new ideas · Directing others by giving clear instructions and delegating WHO SHOULD ATTEND · This seminar is designed for every manager who wants to ensure that he or she is applying listening skills to communicate effectively. |
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